What counts as a record?
One company, website or contact that we return in a successful response. Everything that comes inside it is part of that one record, such as a company's revenue history and all its websites, or a store's technologies and social links. A page of 10 contacts is 10 records.
Do I pay for lookups that find nothing?
No. A domain or email we don't have returns zero records, and so do errors. You only use records when data comes back.
Is there a daily call cap?
Yes, and it follows your plan: on Explore, Scale and Summit your key can make as many calls a day as it has records a month, and lookups that find nothing count as calls. Reach it and the API answers with a clear message until midnight UTC; your records are untouched. Each plan also has a per-minute speed limit so the service stays fast for everyone, and higher plans get more calls a minute. Calls are never charged; only the records you get back count toward your plan.
What happens when I reach my monthly limit?
Lookups pause, and the API answers with a clear message that you've reached your limit for the month. Nothing extra is billed. Your count resets at 00:00 UTC on the 1st, or you can upgrade or write to us for more records straight away.
Can I change plans in the middle of the month?
Yes, from your account page. An upgrade takes effect immediately: you pay the prorated difference and get the larger allotment for the rest of the month. A downgrade takes effect at the end of the month you've paid for.
Is there an annual plan?
Yes: the same plan, billed once a year for 33% less. You get the same records every month, reset on the 1st; nothing rolls over. Our team sets it up and sends an invoice — write to support@etailinsights.com.
How do I cancel?
Cancel from your account page at any time. Monthly plans are month to month with no contract, and your key keeps working until the end of the month you've paid for. An annual plan runs for the year you've paid; talk to us about renewing or changing it.
If I look up the same company twice, does it count twice?
Yes. Every record we return counts, so keep the results you want to reuse.
How do I keep track of my usage?
Every lookup's response carries your limit, records used and records remaining for the month in its headers. Your account page shows the month's total.
What is MCP, and does it cost extra?
MCP is the standard way for AI assistants such as Claude and ChatGPT to use outside data. Our MCP connector is included on every plan. It uses the same key and draws from the same monthly records as the API.
Can I get contacts at companies in Europe or Canada?
Company and website profiles are available everywhere we have them. To comply with GDPR and Canada's anti-spam law (CASL), we don't return contact details for companies in the European Union, the United Kingdom or Canada. Those requests use zero records.
How do I get my key, and what if I lose it?
Sign up, pay on Stripe's page and your key appears on screen in about a minute. We show it once and keep only a fingerprint of it, so we can't send it again. If you lose it, sign in with your email and generate a new one; the old key stops working at once.
Is my card information safe?
You enter your card on Stripe's secure checkout. Your card details never reach our servers.
Do you offer larger or custom plans?
Yes. For more records, invoicing or contract terms, write to support@etailinsights.com and we'll set up an Enterprise plan for you.